London's Calling

Section 1 – About Us

  1. London’s Calling Roleplay Community (“LCRPC”, “We”, “Us”, “Our”) is an online gaming community with members primarily in the United Kingdom. LCRPC is not a registered company and does not operate as a sole trader, we provide no commercial services to the public.
  2. London’s Calling Roleplay Community is not a physical entity and as such has no registered correspondence address, instead you can contact us by email at dpo@londonscallingrpc.co.uk.
  3. London’s Calling Roleplay Community owns and operates websites at the following domains - “https://londonscallingrpc.co.uk/” and “https://lcrpc.co.uk/” – London’s Calling Roleplay Community may utilise subdomains to host websites or other server resources.
  4. For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation (or any other subsequent enactment of it in the United Kingdom) (together, "Data Protection Laws"), we are:
    • a data controller in respect of any personal data that you share with us, or that we collect, through the Website (including personal data you provide to us, or that we collect, during your registration for, and subscription to, the Services we provide) or otherwise in your communications with us; and
    • a data processor in respect of personal data that you share with us as part of your use of the Services that we provide.
  5. Our nominated data protection officer is A.Downham (dpo@londonscallingrpc.co.uk) however, other authorised community representatives may respond to any requests or contacts.
  6. You can contact us at the above email address, or through our support ticketing system.

Section 2 – Who does this Privacy Policy apply to?

  1. This privacy policy applies to any person who uses any of our websites, infrastructure or services, including any person who has communication with us.

Section 3 – What is this Privacy Policy for?

  1. This Privacy Policy (together with our Community Rules and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Section 4 - Fair Processing.

  1. We will only use your personal data in the manner set out in this Privacy Policy. We will only use your personal data in a way that is fair to you. We will only collect personal data where it is necessary for us to do so and where it is relevant to our dealings with you. We will only keep your personal data for as long as it is relevant to the purpose for which it was collected or for as long as we are required to keep it by law.
  2. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

Section 5 - Collection and processing of your personal data

Section 5a - What personal data do we collect?

Your first and last name

  1. By you filling in a registration/application form at the time you apply to join our community.
  2. When you fill in forms available on the Website to get in touch with us, for example to inform us of a particular issue, to make a complaint, or to request access to additional services.
  3. When you contact us in any other way for any reason.

Your date of birth

  1. By you filling in a registration/application form at the time you apply to join our community.

Your location/location data

  1. By you filling in a registration/application form at the time you apply to join our community.

Your email address

  1. By you filling in a registration/application form at the time you apply to join our community.
  2. When you fill in forms available on the Website to get in touch with us, for example to inform us of a particular issue, to make a complaint, or to request access to additional services.
  3. When you contact us in any other way for any reason.

Your username and password for accessing the restricted areas of the Website.

  1. By you filling in a registration/application form at the time you apply to join our community.

Rockstar license information (including GTA V license information).

  1. By you filling in a registration/application form at the time you apply to join our community.
  2. When you fill in forms available on the Website to get in touch with us, for example to inform us of a particular issue, to make a complaint, or to request access to additional services.

TeamSpeak Unique Identifier.

  1. By you filling in a registration/application form at the time you apply to join our community.
  2. When you fill in forms available on the Website to get in touch with us, for example to inform us of a particular issue, to make a complaint, or to request access to additional services.

Steam & Enjin Profile Identifiers.

  1. By you filling in a registration/application form at the time you apply to join our community.
  2. When you fill in forms available on the Website to get in touch with us, for example to inform us of a particular issue, to make a complaint, or to request access to additional services.

Discord Identifiers.

  1. By you filling in a registration/application form at the time you apply to join our community.
  2. When you fill in forms available on the Website to get in touch with us, for example to inform us of a particular issue, to make a complaint, or to request access to additional services.

Section 5b - Why do we use the personal data?

We use the personal data you provide to us for the following purposes:

  • To manage the website, detect fraud or website abuses, send you information relevant to the website and in case we have any queries. This is in our legitimate interest.
  • To manage your performance in the community, ensuring that you have access to the relevant systems we offer as part of our community.
  • To notify you about changes to our community.
  • To allow you to register for an account on the Website, which may include sending an email to you to confirm your details.
  • To give you a new password if you have forgotten it.
  • To provide user support, including but not limited to technical help.
  • To prevent or investigate prohibited activity. This is in our legitimate interest.
  • To enforce our community rules.

Section 5c - How long do we hold the personal data for?

  1. If you are a member of our community, we will keep your personal data for as long as you are a registered member.
  2. We will keep personal data after you leave the community, to see if you would like re-join the community again, this includes if you are banned or removed.
  3. If you have been banned or removed, we may keep your personal data, if it's in our legitimate interest in recording future membership eligibility.
  4. After that, we will delete your personal data, except where we need to keep it for legal, regulatory or audit reasons, in which case we may do so for six years after you cease to be our member.
  5. In some circumstances you can ask us to delete your data: this must be done in line with the General Data Protection Regulation and the UK Data Protection Act.
  6. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
  7. Otherwise, we will only retain your personal data for as long as is necessary for the reason we collected it. In making this decision, we consider the amount, nature and sensitivity of the data, the reason we process it and, whether we can achieve that purpose without processing your data, legal requirements, and the potential risks to you from us processing your data. You can contact us for more information about how long we hold your data for.

Section 6 – IP Addresses.

  1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns.
  2. We use this data to ensure that content from the Website is presented in the most effective manner for you and for your computer.
  3. We use this data to manage the website, detect fraud or website abuses, send you information relevant to the website and in case we have any queries.

Section 7 – Cookies.

  1. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.

Section 8 - Where we store your personal data.

  1. All information you provide to us is stored on our secure servers or with third parties including Enjin and Krystal Hosting. We use industry standard security and firewalls on our servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.
  2. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  3. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Section 9 – Security

  1. When you make any payment to us through the Website, you must make that payment to us using PayPal or Worldpay. We do not collect any payment information from you. When submitting your payment information to PayPal or Worldpay, please note that PayPal and Worldpay each have their own privacy policies and that we do not accept any responsibility or liability for those privacy policies. Please check those privacy policies before you submit any personal data to PayPal or Worldpay; those privacy policies can be found at:
    • PayPal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
    • Worldpay: https://www.worldpay.com/uk/worldpay-privacy-notice
  2. We hold all personal data securely, whether the personal data is in physical or electronic format. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those representatives, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
  3. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Section 10 – Sharing Data.

  1. We may transfer our databases containing your personal information if we sell our community or part of it to an actual or potential purchaser. This is in our legitimate interest.
  2. In providing our community experience or otherwise running our community, we use third parties which assist us in operating our business, and which process certain personal data on our behalf. We share personal data with those third parties only to the extent it is necessary for us to provide the services, and where it is in our legitimate interest to do so. We have contracts with those third parties in which they are obligated to process personal data in compliance with Data Protection Laws. All third parties are based in European Economic Area (EEA).
  3. Other third parties that we use in operating the Website, other than for providing our community core infrastructure, are as set out below:
    • Enjin (https://www.enjin.com/) – Providing the London’s Calling forum.
    • Krystal Hosting (https://krystal.uk/) – Krystal Hosting services for features such as email hosting.
  4. Discord (https://www.discord.com/) - To allow members to chat using Discord’s features.

Section 11 – Other Websites.

  1. The websites we operate may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. This includes, but is not limited to any data entered into Enjin.

Section 12 – Your rights.

Your rights under Data Protection Laws

  1. If you would like to:
    • Correct or update the personal data that we hold about you;
    • Ask that we delete your personal data;
    • get a copy of the personal data that we hold about you;
    • access the personal data we hold about you;
    • restrict the uses for which we use your personal data;
    • transfer the personal data we hold about you to a third-party data controller;
    • object to our processing of your personal data for particular purposes; or
    • withdraw your consent to our use of your personal data (where relevant);
  2. Please contact us promptly through our support ticketing system or email to dpo@londonscallingrpc.co.uk. When contacting us, please include your name, email address and a collar number if applicable so that we can be sure that it is you that is contacting us and not somebody else. You may be asked for Government Issued Identification to confirm your identity to us.
  3. Usually, you will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
  4. You can unsubscribe from receiving marketing communications from us by contacting us through our support ticketing system.
  5. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
  6. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or if you have made a number of requests. We will notify you if this is the case.

Section 13 – Changes to the Privacy Policy.

Your rights under Data Protection Laws

  1. Any changes we may make to this Privacy Policy in the future will be posted on the Website and, where appropriate, notified to you by e-mail. Each time you enter the Website or any of our other infrastructure, you agree that the Privacy Policy current at that time shall apply to all information held by you.

Section 14 – Contact.

Questions, comments and requests regarding this Privacy Policy are welcomed and should be sent to us through our support ticketing system or by email to dpo@londonscallingrpc.co.uk.